Why do property managers have troubles with their security officers? Well the answer to that question could be either complicated or simple. There are lots of factors that can play a role in the problems that a property manager might have with his security guards including whom the security guard company is, laws and regulations regarding security officers, budgetary constraints, the safety requirements at the property in question, the property manager’s clients, as well as the processes and procedures for security guard vendors to name just a few. As a property manager you can control some of these factors, while the others you can only accept. Of those factors, the best to control are the processes and procedures you establish for your security guard company. These processes and operations can alleviate 80 to 90% of the challenges which you encounter.
Many property managers believe that it must be the duty from the seacurity guard company in seattle to make certain that the level of service that they provide remains in a top level. In truth, many of the difficulties with security officers start out with this erroneous belief. Although nobody would dispute the reality that a vendor should supply the best service they are able to providing, one must recognize that security guard companies are an especially unique kind of vendor. Most vendors provide you with a service that is certainly usually pretty easy to verify once the job is being well done. For example, should you employ a landscaper and you also observe that the grass is unevenly cut, then your landscaper is not performing well. However with most guard companies, the level of service which they provide is usually not easily discernible. Could they be hiring qualified employees? Do they train their guards adequately? Which kind of supervision do they provide? Fortunately, most security officer companies conduct a good job at providing adequate service to most of their customers. Actually, with most security officer contracts, the amount of service initially meets and quite often exceeds the house manager’s expectations. Unfortunately, in most of these cases a gradual decline in the standard of services appears to occur as time passes. Some property managers feel that this decline in quality is to be anticipated with all of guard companies, when the reality is that it should not be expected.
The best to improve from the four (4) is definitely the feedback that is certainly provided to the security guard company. Irregular feedback for the guard company often means missed opportunities for incremental increases in efficiency. In case you are a home manager who may be on-property daily, the depth of feedback that you could provide for your security officer clients are probably fairly substantial when assessing the security guards that you see when you are there. You will see whether or not the guard is at uniform, when the guard knows how for the job, as well as the guard’s customer care skills. The question then becomes, how are definitely the guards performing after 5pm and on the weekends, throughout the hours that you are not there? Are you still getting the same degree of service? For property managers who definitely are not on property daily, this query is a lot more significant.
Usually, property managers rely heavily on the input using their clients regarding the performance of security during these off hours. The feedback which is given by a house manager’s clients is probably many of the most significant feedback which can be given, sometimes much more important or revealing than the property manager’s. Quite often, this feedback is simply captured periodically and is usually part of a more substantial client survey. But as this feedback is really important, the guard company as well as the property manager should create a formal process to regularly solicit this kind of client feedback.
Like off-site property managers, guard company supervisory personnel are not always on-property with all the guard, so seeking regular client feedback ought to always be an ongoing part of the service that any security officer company provides. Typically, with a lot of guard companies you will find a field supervisor or some other management level employee that randomly checks on the guards through the guard’s shift. While the field supervisor is on-property they must be talking to your clients to ascertain if you will find wfexud comments or recommendations for boosting the service that they are providing. Each guard company also needs to establish a process to obtain comments or suggestions from you and or your customers, when something goes well or, moreover, when something goes poorly. Additionally, those comments and suggestions as well as any ensuing corrections or changes in service should be compiled right into a report and tracked. This report should then be provided to the house manager every month as part of the overall security service.
According to this report of client feedback, property managers may have an actionable report that they and the security guard company may use to help make adjustments to personnel or procedures to keep a high amount of service. Property managers must also contemplate providing an abbreviated version with this report with their clients to tell them that their concerns are heard and addressed. If these processes usually do not exist, then your security officer company is missing opportunities to improve the service they are providing.
Generally when service quality starts to decline, your clients see the change and can definitely offer advice about the circumstance. It takes place way too often which a security guard actually starts to show poor performance traits that if corrected in a timely manner could eliminate future problems. Your customers can, and should be, the eyes and ears in terms of monitoring your security officer agency, because the more feedback that is certainly given, the better that you are able to judge the good and bad points of the services that you will be receiving. So engage your clients whilst keeping them involved in defining your degree of security service.